Return Policy

1. Introduction

Thank you for choosing Transcend Analytics (Private) Limited ("we," "our," or "us") for your online assessment needs. We strive to provide you with accurate, insightful, and valuable assessments. This Return Policy outlines our policy regarding refunds and returns. By purchasing our assessments, you agree to the terms of this Return Policy.

2. Non-Refundable Purchases

2.1. Assessment Purchases: All purchases of our online assessments are final and non-refundable. Once you have completed a successful payment and accessed or downloaded the assessment, we are unable to offer refunds or exchanges.

2.2. Rationale: Due to the digital nature of our assessments and the immediate access provided to the content upon purchase, we cannot offer refunds. This policy helps us maintain the integrity of our services and ensure fair access to all users.

3. Exceptions

In certain exceptional cases, such as technical issues or payment errors, we may consider refunds or other remedies at our sole discretion. Exceptions will be handled on a case-by-case basis and may include:

3.1. Technical Issues: If you experience a technical issue that prevents you from accessing the purchased assessment, please contact our support team within 24 hours of purchase. We will work to resolve the issue or provide access to the assessment.

3.2. Payment Errors: If you believe a payment error occurred (e.g., duplicate charges), please contact us within 7 days of the transaction. We will review the issue and provide a resolution, which may include a refund if appropriate.

4. Contact Information

If you have any questions or concerns regarding our Return Policy or if you need assistance with a purchase, please contact us at:

Transcend Analytics (Private) Limited
Email: admin@transcendanalytics.co
Phone: +94 760 696938
Address: 241/M/11 Gardeniya Place, Kahantota Road, Malabe

Our support team is available to assist you during regular business hours, and we aim to respond to all inquiries within 1-2 business days.

5. Dispute Resolution

In the event of any disputes or issues related to our Return Policy or your purchase, we encourage you to contact our support team to resolve the matter. We are committed to addressing your concerns and finding an appropriate resolution.

6. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about our refund practices.

7. Acceptance of This Policy

By purchasing our assessments, you acknowledge that you have read, understood, and agreed to this Return Policy. If you do not agree with this policy, please do not proceed with the purchase.

8. Disclaimer

This Return Policy is for informational purposes only and does not constitute legal advice. For questions about your specific situation or applicable laws, please consult with a legal professional.

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